Shipping policy

Thank you for shopping with AureonHouse. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking information.

  • During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

  • International Shipping: 7–14 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

3. Free Shipping

AureonHouse offers free standard shipping on orders over [$X] (if applicable).
Free shipping promotions will be clearly displayed at checkout.

4. International Shipping

We ship internationally to select countries.
Customers are responsible for any applicable customs duties, import taxes, or fees required by their country.

AureonHouse is not responsible for delays caused by customs clearance procedures.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking updates to appear.

6. Lost, Stolen, or Damaged Packages

If your order arrives damaged or you believe it has been lost in transit:

  • Contact us within 7 days of delivery.

  • Include your order number and photos (if applicable).

  • We will work with the shipping carrier to resolve the issue as quickly as possible.

AureonHouse is not responsible for packages marked as delivered but reported as stolen.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.
AureonHouse is not liable for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping details, please contact us immediately at [your support email] before your order ships.

8. Contact Us

If you have any questions regarding shipping, please contact us:

Email: [support@aureonhouse.com]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM